FAQ

FREQUENTLY ASKED QUESTIONS


HOW DO I BOOK?


We ONLY accept online bookings. Please BOOK at your convenience 24/7 from our website, by selecting the BOOK NOW button found on the home page.
​If you have any issues related to making a booking or a service based question, please contact us on through email at helpdesk@bombaybrow.bar to get assistance.
​Please do not go to ANY of our locations to make a booking as you will be redirected to book through our website using your mobile as that is the ONLY way to make a booking.


HOW CAN I CANCEL OR CHANGE MY BOOKING TIME OR SERVICE?


Before you cancel your booking, make sure you have read our Cancellation Policy. To cancel your booking,
Click the VIEW BOOKING button from your confirmation email. It will redirect you to your booking and allow you to cancel your booking. Please note that we have a strict cancellation policy. We only allow cancellations 3 hours prior your booking time.You can also go to our SIGN IN page and log into your account to cancel your booking.
If you have any trouble please email us on helpdesk@bombaybrow.bar or text us at 0404111233 (NO CALLS). This is not an acceptable method of cancellation at the last minute. We are with clients and therefore not checking emails/texts, we check periodically so make sure you contact us ahead of time.


HOW DO I PREPARE FOR MY BOOKING?


For best results, we recommend coming in after you have left 2 weeks worth of growth.​
​ However, as we are known for correcting brow mishaps, you can come at any point even immediately after having your brows done elsewhere to have them fixed by a Senior Technician at Bombay Brow Bar.


HOW MUCH ARE YOUR SERVICES?


You can find our price list when you try to book on our booking widget.


I HAVE A PROMO CODE, HOW CAN I USE IT?


At the bookings page, you will see an “Enter Code” button located at the right side above the services. Enter your promo code there and it will be applied to your booking as soon as you check out.


CAN I EMAIL OR CALL TO MAKE A BOOKING?


Our booking is a self-service system similar via our fully mobile responsive website. We do not accept email or phone bookings. If you encounter an issue and need help with your booking, you may contact our helpdesk on helpdesk@bombaybrow.bar for assistance.


THE SESSION EXPIRED, WHAT DO I DO?


Try refreshing your page or clearing your cookies. You can also try to book using Incognito. If you continue experiencing the problem, please contact us through our live chat or email us at helpdesk@bombaybrow.bar


HOW LONG DOES TINTING TAKE TO PROCESS?


​Processing times for the service can differ based on the individual. The durations listed are consulting & application times only.


WHAT ARE YOUR PAYMENT METHODS?


We only accept online credit card payments. Strictly no cash payments. Payment is SSL 128 Bit Encrypted through SquarePOS. All MAJOR cards are accepted including AMEX. No cash payments. Payments upfront at time of booking required.


I CANCELLED MY BOOKING, DO I GET A REFUND?


At Bombay Brow Bar, we do not do refunds. This is stated as part of our cancellation policy. When you cancel within our 3-hour cancellation window, your account will automatically be credited the same value of your cancelled booking.

Once you book, it is binding so you need to make sure you book for the right service, time, etc. If not, you will be given a chance to update your booking. View “How can I change my booking time/service” above to learn more on how to update your booking.



WHY WON'T THE SYSTEM ACCEPT MY PAYMENT?


For fraud prevention, our system only accepts payment when the your card details matches your profile details. You need to make sure your Profile Name matches your​ Card Name.
Please also refrain from trying to use your card multiple times for a payment to a booking when an error occurs. If you try to do it too often for the same amount, it will block the card.
If you need to change your profile details to match your Card Name, please contact us through live chat or send us an email through helpdesk@bombaybrow.bar so one of our Client Care Officers can assist you.


CAN I PAY IN STORE?


Payments upfront at time of booking required. Online payments secure your bookings. If booking is not paid, your booking will be automatically cancelled by the system.

SYDNEY THREADING & BROW BAR

Specialists in Eye Brow Shaping & Threading, Henna / Mehendi , Threading
courses, Brow Beauty Salon located in the Sydney CBD, Wynyard, Townhall city
area.